Transforming Operations and the Customer Experience
Senior industry leaders will share their insights
This live webinar, hosted by the Financial Times in partnership with Ephesoft, brought together a panel of senior financial services executives responsible for IT, digital transformation, lending, insurance underwriting and claims, investment advice and other areas. They discussed the importance of having accessible data to improve the customer experience and how AI innovation is making it easier to capture, analyse and draw insights from that data, giving some real-life examples.
Key talking points
The data challenge
Just how much is there, and how difficult is it to collect, manage, analyse and use?
AI to the rescue?
How can artificial intelligence be used to capture and amplify the power of data contained in documents?
The employee and customer experience
How are AI-driven processes making life easier for both sides of the relationship?
The technicalities
How does this AI-based technology work? Is it delivered via the cloud, on-premise, or a combination of both?
Why Attend?
Understand
The big picture, not just the individual strands of the business you work in
Connect
And build relationships with some of the biggest names in your industry
Discover
New approaches and strategies to help win market share
"An incredibly well-curated event. A great combination of thought-provoking discussions and networking."
Chanelle Duley University of Auckland
FT Live Digital Dialogues - fully digital one hour event experiences delivering maximum engagement. Live webinars provide unique opportunities to engage global senior audiences. All access, digital passes include access to all the live sessions PLUS all sessions on demand for 30 days. Join the conversation.
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