Paper documents may be in rapid decline in the financial world but they are being replaced by an even greater number of pdfs and other digital documents which takes time and effort to process. We live in a complex, regulated society where bankers, insurers, investment managers and other financial services professionals must keep track of every customer interaction and business decision. This creates huge “virtual” mountains of structured and unstructured data on everything from loan applications and payments, to insurance claims and investment portfolios, to regulatory compliance and risk management.

Although this data is gathered, managed and stored in a digital environment, it still requires high levels of human intervention and much of it is hard to locate, extract and analyse. Staff have to do it manually, which is time-consuming, costly and error-prone. 

Today things are changing. More financial services firms are using artificial intelligence (AI) and automation technologies to process their documents and the data in them, because if they do not they will lose their competitive edge and their customers. Intelligent document processing is allowing firms to perform these tasks more quickly, accurately and efficiently while reassigning employees to customer-facing and other more valuable positions. 

This live webinar, hosted by the Financial Times in partnership with Ephesoft, brought together a panel of senior financial services executives responsible for IT, digital transformation, lending, insurance underwriting and claims, investment advice and other areas. They discussed the importance of having accessible data to improve the customer experience and how AI innovation is making it easier to capture, analyse and draw insights from that data, giving some real-life examples.  

Understand

The big picture, not just the individual strands of the business you work in

Connect

And build relationships with some of the biggest names in your industry

Discover

New approaches and strategies to help win market share

Premier Digital Events supported by the world's best journalism

Using leading digital technology, we have now taken our content, global audience reach and engagement to a new level through a series of unmissable virtual events. Our compelling programmes, chaired by respected FT journalists, feature the most senior and thought-provoking decision-makers in business, finance and politics, all accessible from your office or home.

© Financial Times Live

FT Live and its journalism are subject to a self-regulation regime under the FT Editorial Code of Practice